Refund policy

Refund Policy

At NJ Gourmet Meal Prep, we are committed to delivering fresh, high-quality meals to our customers. Your satisfaction is our top priority, and we strive to ensure a positive experience with every order.

Refund Eligibility

Refunds may be issued under the following circumstances:

• Incorrect or damaged items were delivered.
• Orders not received due to delivery issues directly caused by NJ Gourmet Meal Prep.
• Cancellation requests made within the allowed cancellation window (see below).

Refund Process

• To request a refund, please contact our customer service team at info@mynjgourmet.com or (201) 791-6000 within 24 hours of receiving your order.
• Provide your order number, a description of the issue, and, if applicable, photos of the product.

Cancellations

• Orders can be canceled up to [specific time or days, e.g., 48 hours before the scheduled delivery]. Cancellations after this window may not be eligible for a refund.

Non-Refundable Situations

• Meals that were delivered as ordered and meet our quality standards.
• Orders where delivery was attempted but failed due to incorrect or incomplete delivery information provided by the customer.
• Orders canceled after the allowed cancellation window.

Refund Method

• Refunds will be processed back to the original payment method within [specific time, e.g., 5-7 business days] after approval.